The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management
The Definitive Source for Certified Process Design Engineers
IT organizations increasingly recognize the need to design, redesign or reengineer, and improve their internal IT service management (ITSM) processes. Search and download The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management for free. Download The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management and other books from rapidshare mediafire.
author donna knapp format paperback language english publication year 01 01 2010 subject management business economics industry subject 2 management business general title the itsm process design guide developing reengineering and improving it service management author knapp donna publisher j ross pub publication date jul 27 2010 pages 248 binding paperback dimensions 5 90 wx 8 90 hx 0 80 d isbn 1604270497 subject business economics information management description it organizations increasin Find new edition of The ITSM Process Design Guide here
While popular frameworks such as the IT Infrastructure Library (ITIL), Control Objectives for IT (COBIT), Microsoft Operations Framework (MOF), and the ISO/IEC 20000 standard describe what to do, they do not describe the mechanics of how to do it. The ITSM Process Design Guide closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard,.
The ITSM Process Design Guide
The ITSM Process Design Guide
J. Ross Publishing 9781604270495 The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management Description The definitive reference for the Certified Process Design Engineer (CPDE) qualification, this resource provides detailed guidance on assessing, designing, and integrating ITSM processes. The advice and techniques in this book apply to every IT service provider and ITSM framework, standard, and maturity model. *Author: Knapp, Donna *Binding Type: Paperback *N
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TheNile.com.au About FAQ Payment Delivery Contact Us 1800-987-323 Itsm Process Design Guide (English) by Donna Knapp Format Paperback Condition Brand New Language English The definitive reference for the Certified Process Design Engineer (CPDE) qualification, this resource provides detailed guidance on assessing, designing, and integrating ITSM processes. The advice and techniques in this book apply to every IT service provider and ITSM framework, standard, and maturity model. Author Biography
The ITSM Process Design Guide Download
While popular frameworks such as the IT Infrastructure Library (ITIL), Control Objectives for IT (COBIT), Microsoft Operations Framework (MOF), and the ISO/IEC 20000 standard describe what to do, they do not describe the mechanics of how to do it The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard,
